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Frequently asked questions

How will Mingo Smart Factory monitor my production process?

Mingo Smart Factory provides visibility into the manufacturing process through real-time data. Gather data, gain insights, and make decisions that will improve your factory floor. Track availability, reduce downtime, increase throughput and performance, improve quality and determine root cause, and correlate process data with downtime and scrap, all in real-time with Mingo Smart Factory.

How do I connect my machines and automatically gather data from the factory floor?

Connectivity is simple and straightforward. When you schedule a call with a member of our team to learn more about manufacturing analytics, we will ask a series of questions about your machines to help determine the best method of connectivity, and determine from there, the next steps that need to be taken. Most of the time, manufacturers already have the equipment necessary to connect to the software. It’s that easy! There are three ways we connect your machines to the software:

  • Hardware to connect existing controllers or PLCs
  • Sensors or wireless nodes to retrofit machines to collect data
  • In areas with no machines, an operator can provide data to PC’s or tablets

During the sales process, we will help you figure out the best method to gather data from your machines, lines, or department. We have a variety of solutions to connect to all kinds of equipment. Don’t worry – this a simple process that doesn’t take long. The entire implementation process can take less than 1 day.

What does the implementation process look like?

Mingo Smart Factory is designed with the busy manufacturer in mind – the implementation process is quick and straightforward. A Mingo Smart Factory engineer and account manager will walk you through the entire implementation process. A typical implementation consists of 3 remote training sessions and 1 on-site visit. Small implementations can be completed in 1 day. A full plant implementation typically takes 2 weeks.

How do you keep our data secure?

We take data security very seriously. All of your data is encrypted in transit and at rest. Our data collection software only has the ability to push out to our software. Mingo Smart Factory is as secure as your network security today. We run our software in a dedicated public cloud (AWS) environment.

How does pricing work?

Mingo Smart Factory pricing is comprised of 3 components: 

  1. Licensing per machine (or line), per year
  2. Hardware needed to connect the software to your floor 
  3. Implementation fees 

All of the pricing is fixed fee and very transparent. Do you have additional questions or want to learn more? Talk to sales today.  

Can you integrate with my ERP system?

Yes, Mingo Smart Factory provides a managed integration service that connects with most ERP systems. In addition to ERP integration, Mingo Smart Factory can connect with hundreds of other manufacturing software commonly found in the manufacturing environment. 

Do you have a mobile app?

Yes, we have a mobile app. The app runs on the Apple IoS and Android operating systems using either tablets or phones. 

Who should I talk to if I don't know which product I need?

Every manufacturer has different needs, we understand that. A member of our sales team can help you decide which product will be most beneficial to you. 

Excellent team of people that took the time to learn about our needs and our opportunities, then show us a path forward to getting the information we needed to get better in a multitude of areas.

Cory Johnson

Director of Operations at Villari Foods

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